Frequently Asked Questions
Everything you need to know about shopping with Lulu Guinness.
How long will it take for my order to arrive?
Standard UK delivery typically takes 3-5 working days. For international orders, shipping times vary by destination but generally arrive within 7-10 working days.
What is your return policy?
We offer a 28-day return period from the date of receipt. Items must be in their original condition, unused, and with all Lulu Guinness tags and packaging intact.
Do you offer a warranty on your handbags?
Yes, all our handbags come with a 12-month warranty covering manufacturing faults. This does not cover general wear and tear or accidental damage.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
How should I care for my Lulu Guinness leather bag?
We recommend avoiding prolonged exposure to direct sunlight and moisture. Use a soft, dry cloth to wipe away dust and store your bag in its protective dust bag when not in use.
Can I track my international shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can monitor your parcel's journey.